Privacy policy

Privacy Policy

Last updated: November 5, 2026

At Yoursly.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any rights and requirements under applicable law.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information: Your name, email address, phone number, and billing or shipping address.
  • Order information: Products purchased, order history, transaction details, and delivery information.
  • Payment information: Payment details processed through third-party payment providers. We do not normally store complete payment card details on our own systems.
  • Customization information: Names, photographs, messages, designs, and other content you submit to personalize products.
  • Account information: Login details and preferences if you create an account.
  • Communication information: Messages, enquiries, feedback, and information you provide when contacting us.
  • Technical information: IP address, browser type, device information, website activity, and information collected through cookies and similar technologies.

2. How We Collect Information

We collect information in several ways, including when you:

  • Place an order or create an account.
  • Submit a customization request.
  • Contact us by email or through our website.
  • Subscribe to marketing communications.
  • Browse or interact with our website.
  • Participate in promotions, surveys, or other store activities.

We may also receive information from service providers that help us operate our store, process payments, provide analytics, manufacture products, or deliver orders.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Process payments and fulfil orders.
  • Produce and deliver customized products.
  • Arrange shipping and provide tracking information.
  • Communicate about purchases, deliveries, and customer support.
  • Respond to questions, complaints, and requests.
  • Maintain and improve our website, products, and services.
  • Detect and prevent fraud, abuse, and unauthorized activity.
  • Send marketing communications where permitted and subject to your preferences.
  • Maintain business records and comply with legal obligations.

4. Customized Products and Customer Content

Yoursly.shop offers products that may be personalized using photographs, names, text, messages, or other content supplied by customers.

You are responsible for ensuring that you have the necessary rights and permissions to submit content belonging to another person.

We use customer-provided content only as reasonably necessary to prepare, produce, fulfil, and support your order, or as otherwise permitted or required by law.

Where necessary, we may share relevant customization content with our production and fulfilment partners. We do not use private customer photographs or customization content for unrelated advertising without appropriate permission.

5. How We Share Personal Information

We may disclose information to trusted service providers that help us operate our business, including:

  • Shopify and other e-commerce service providers.
  • Payment processors and fraud-prevention providers.
  • Print-on-demand manufacturers and production partners.
  • Shipping, delivery, and logistics providers.
  • Website hosting, analytics, and technical service providers.
  • Marketing and communication platforms.
  • Professional advisers or government authorities where required by law.

We share only information reasonably necessary for the relevant purpose.

We do not sell your personal information.

6. Payment Processing

Payments are processed through third-party payment providers. Your payment information is handled according to the provider's security practices and privacy policy.

We do not intentionally store complete payment card numbers or security codes on our own systems.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website operating properly.
  • Remember your preferences and shopping cart.
  • Understand how visitors use our website.
  • Improve website performance and functionality.
  • Measure marketing and advertising effectiveness.
  • Provide relevant content and promotions where permitted.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

8. Marketing Communications

If you subscribe to our marketing communications, we may send information about new products, promotions, discounts, and store updates.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:

contact.yoursly.shop@gmail.com

Unsubscribing from marketing messages will not prevent us from sending essential communications about your orders, payments, or account.

9. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our service providers may store or process information using secure systems and infrastructure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and fulfil orders.
  • Provide customer support.
  • Maintain accounting and business records.
  • Resolve disputes and enforce agreements.
  • Prevent fraud and protect our business.
  • Meet applicable legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete it or securely anonymize it, where appropriate and legally permitted.

11. International Data Transfers

Yoursly.shop may work with service providers and production partners located in countries other than your own.

As a result, your information may be transferred to or processed in other countries, which may have different data protection laws.

Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Lodge a complaint with a relevant privacy authority.

Some information may need to be retained to fulfil legal, accounting, security, or contractual obligations.

To exercise your privacy rights, contact us using the details in the Contact section below.

13. Children's Privacy

Yoursly.shop does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or social media platforms.

We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing personal information with them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any updated version will be published on this page with a revised Last updated date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Yoursly.shop
Email: contact.yoursly.shop@gmail.com

We will review your enquiry and take reasonable steps to respond.

Yoursly.shop
Personalized products, made yours.