Shipping policy

Shipping Policy

Last updated: September 22, 2026

Simple. Reliable. Delivered with care.

Overview

Thank you for shopping with Yoursly.shop. We carefully prepare and package every order to ensure your products reach you safely.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

For customized products, additional processing time may be required depending on the type and complexity of the customization.

Orders are generally not processed or dispatched on weekends or public holidays.

During busy periods, promotional campaigns, or holidays, processing times may be longer than usual.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

2. Shipping Methods and Delivery Times

We offer shipping options depending on your delivery location and the products included in your order.

Available shipping methods and estimated delivery times will be displayed at checkout where applicable.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to:

- Shipping destination

- Courier availability

- Weather conditions

- Public holidays

- Customs processing

- Delays caused by shipping providers

Other circumstances outside our reasonable control

3. Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the shipping provider.

You can use the tracking number provided to monitor your shipment through the relevant delivery provider.

If you have not received tracking information within the expected timeframe, please contact us.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

- Name

- Address

- City

- Postal/ZIP code

- Phone number

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed once the order has been processed or dispatched.

5. International Shipping

Depending on product availability and destination, Yoursly.shop may offer international shipping.

International orders may be subject to additional charges, including:

- Import duties

- Customs fees

- Local taxes

- Clearance charges

These charges, where applicable, are generally the responsibility of the customer unless otherwise stated at checkout.

Customs requirements and charges vary between countries, and Yoursly.shop cannot guarantee that an international shipment will not be subject to customs fees or delays.

We will not intentionally provide false customs information or misrepresent the value or contents of an order.

6. Customized Orders

Customized products may require additional preparation time before dispatch.

The estimated processing time for a customized product will depend on the product and customization selected.

Please carefully review all customization details before submitting your order.

Once a customized product has entered production, changes to the order may not be possible.

7. Delayed, Lost, or Missing Packages

Once an order has been handed to the shipping provider, delivery may be affected by circumstances outside our control.

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, or the delivery location.

If your package appears to be lost or significantly delayed, please contact us with your order number and tracking information. We will provide reasonable assistance in communicating with the shipping provider.

8. Damaged Packages

We carefully package our products before dispatch.

If your order arrives damaged, please:

1. Take photographs of the damaged package and product.

2. Keep the original packaging.

3. Contact us as soon as possible with your order number and photographs.

We will review the issue and work with you and/or the relevant shipping provider to determine the appropriate resolution.

9. Shipping Restrictions

Some products may not be available for delivery to certain locations due to shipping restrictions, customs requirements, or other limitations.

If we are unable to ship an order to your selected destination, we will contact you and provide the appropriate options.

10. Shipping Costs

Shipping charges will be displayed at checkout where applicable.

Shipping costs may vary depending on:

- Delivery location

- Package size and weight

- Shipping method

- Number of products ordered

- Promotional offers

Any applicable shipping charges will be shown before you complete your purchase.

11. Delivery Issues

If you experience a delivery problem, please contact us with:

- Your order number

- Your name

- Tracking number, if available

- A description of the issue

We will make reasonable efforts to assist you.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping providers, delivery methods, products, or business operations.

The latest version will always be published on this page.

If you have any questions about shipping or delivery, please contact:

Yoursly.shop

Email: contact.yoursly.shop@gmail.com

We will be happy to assist you with your order.

Yoursly.shop

Personalized products, made yours.