Terms of service

Terms of Service

Last updated: September 22, 2026

Please read these Terms of Service carefully before using Yoursly.shop or purchasing our products.

Overview

This website is operated by Yoursly.shop. Throughout the site, the terms “we,” “us,” and “our” refer to Yoursly.shop.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service and any additional terms or policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or services.

We may update these Terms from time to time. Your continued use of the website after changes are posted means you accept the updated Terms.

1. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into an agreement in your jurisdiction, or that you have the permission of a parent or legal guardian where required.

You agree not to use our products or website for any unlawful or unauthorized purpose.

You must not use our website to:

  • Violate applicable laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Introduce viruses, malware, or harmful code
  • Interfere with the security or operation of our website
  • Engage in fraudulent activities

2. General Conditions

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse, unauthorized activity, or violation of these Terms.

You may not copy, reproduce, resell, redistribute, or commercially exploit any part of our website, products, content, or services without our written permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However:

  • Product colours may appear differently depending on your device or screen settings.
  • Customized products may have minor variations due to the production process.
  • Measurements and product specifications may have reasonable manufacturing variations.
  • Product images are provided for illustration and may not always represent the exact final appearance.

We reserve the right to correct errors and update product information when necessary.

4. Customized Products

Because Yoursly.shop offers customizable products, you are responsible for providing accurate information when placing an order.

This may include:

  • Names
  • Text
  • Dates
  • Photos
  • Designs
  • Personal messages
  • Other customization details

Please carefully check your customization information before submitting your order.

Once a customized order has entered production, changes or cancellations may not be possible.

We are not responsible for errors caused by incorrect information provided by the customer.

5. Customer-Provided Content

When you upload photographs, artwork, text, names, or other content for customization, you confirm that:

  • You have permission to use the content.
  • The content does not knowingly violate another person's copyright, trademark, privacy, or other rights.
  • The content does not contain unlawful, abusive, hateful, or otherwise prohibited material.

We may refuse to produce an order containing content that we reasonably believe violates these Terms or applicable law.

You grant us permission to use customer-provided content only as reasonably necessary to create, process, fulfil, and support your customized order.

6. Prices and Product Availability

All prices displayed on Yoursly.shop are subject to change without prior notice.

We reserve the right to:

  • Change product prices
  • Modify or discontinue products
  • Limit quantities
  • Correct pricing errors
  • Cancel orders affected by significant pricing or listing errors

Product availability may change without notice.

7. Orders and Payments

When you place an order, you agree to provide accurate and complete information.

We reserve the right to refuse or cancel an order where appropriate, including where:

  • Payment cannot be successfully processed
  • Information provided is inaccurate or incomplete
  • We suspect fraud or unauthorized activity
  • A product is unavailable
  • A significant pricing or product description error has occurred
  • The order violates these Terms

Payment processing may be handled by third-party payment providers. Your use of those services may also be subject to their own terms and policies.

8. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes stated on our website.

Delivery times are estimates and may vary depending on the destination, shipping provider, customs processing, public holidays, weather, and other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

9. Returns, Refunds and Exchanges

Returns, refunds, cancellations, and exchanges are subject to our Return & Refund Policy.

Because many of our products are customized and made specifically for each customer, certain products may not be eligible for returns or exchanges due to a change of mind, incorrect customization information, or incorrect size or colour selection.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping providers, or external websites.

These third-party services are not controlled by Yoursly.shop.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content, policies, security, or availability of third-party websites or services.

11. User Feedback and Submissions

If you voluntarily send us feedback, suggestions, reviews, or other communications, you allow us to use that feedback for legitimate business purposes, including improving our products and services.

We will not use your private customer information for unrelated purposes without appropriate permission.

12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, incorrect prices, or other mistakes.

We reserve the right to correct errors, update information, change product details, or cancel affected orders where reasonably necessary.

If an order is cancelled because of an error, any applicable payment refund will be processed appropriately.

14. Prohibited Uses

You may not use our website or its content to:

  • Perform unlawful activities
  • Commit fraud
  • Violate intellectual property rights
  • Harass, threaten, or harm others
  • Submit malicious code or malware
  • Attempt unauthorized access to our systems
  • Interfere with website security or functionality
  • Scrape, copy, or reproduce our content without permission
  • Use our products or services for unlawful purposes

We may suspend or terminate access to our website where these Terms are violated.

15. Intellectual Property

Unless otherwise stated, the content on Yoursly.shop, including our:

  • Logo
  • Brand name
  • Product designs
  • Graphics
  • Photographs
  • Website content
  • Text
  • Videos
  • Other original materials

is owned by or licensed to Yoursly.shop and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or commercially use our content without our written permission.

16. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that the website will always be uninterrupted, completely secure, or free from errors.

To the maximum extent permitted by applicable law, Yoursly.shop will not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising from your:

  • Violation of these Terms
  • Misuse of our website
  • Violation of applicable law
  • Violation of another person's rights

18. Severability

If any part of these Terms is found to be invalid or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to apply.

19. Termination

We may suspend or terminate your access to our website or services if you materially breach these Terms or engage in unlawful, fraudulent, abusive, or harmful activity.

Any rights or obligations that should reasonably continue after termination will remain in effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the agreement between you and Yoursly.shop regarding your use of our website and services.

21. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which Yoursly.shop operates, subject to any mandatory consumer protection rights that apply to you.

Any dispute will be handled in accordance with applicable law.

22. Changes to These Terms

We may update or modify these Terms from time to time.

The latest version will always be published on this page, together with the updated date.

By continuing to use Yoursly.shop after changes are posted, you agree to the updated Terms.

23. Contact Information

If you have questions about these Terms of Service, please contact us:

Yoursly.shop
Email: contact.yoursly.shop@gmail.com

We will do our best to respond to your enquiry as soon as reasonably possible.

Yoursly.shop
Personalized products, made yours.