Refund policy

Return & Refund Policy

Last updated: September 22, 2026

At Yoursly.shop, many of our products are customized and made especially for you after an order is placed. Because customized products are created specifically according to your selections, we have specific conditions regarding returns, refunds, and exchanges.

1. Customized & Made-to-Order Products

Most of our customized products are produced only after an order is placed.

For this reason, we generally do not accept returns or exchanges when:

  • You selected the wrong size.
  • You selected the wrong colour.
  • You provided incorrect customization information.
  • You entered an incorrect name, date, message, or other details.
  • You changed your mind after placing the order.
  • You no longer want the product.

Please carefully review all product, size, colour, and customization details before completing your purchase.

2. Damaged or Defective Products

If your product arrives damaged, defective, or with a genuine manufacturing or printing error, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A clear description of the problem
  • Clear photographs showing the issue
  • A photograph of the packaging, where relevant

After reviewing the issue, we may offer:

  • A replacement or reprint at no additional product cost; or
  • A refund

You generally will not need to return a damaged or defective product unless we specifically request it.

3. Incorrect Customization Information

Customers are responsible for checking all information provided when placing a customized order.

This includes:

  • Names
  • Dates
  • Text
  • Photos
  • Colours
  • Sizes
  • Other personalization details

If a product was produced correctly according to the information submitted by the customer, but that information was incorrect, we may not be able to provide a free replacement or refund.

If you notice an error immediately after placing your order, contact us as soon as possible. We will try to make changes before production begins, but changes cannot be guaranteed.

4. Wrong Size or Colour

We generally do not accept returns or exchanges because a customer selected the wrong size or colour.

Please carefully review the product description and size information before placing your order.

If we agree to make an exception, any return shipping or replacement costs may be the customer's responsibility.

5. Change of Mind

Because customized products are made specifically for each customer, we generally do not accept returns or refunds simply because you changed your mind or no longer want the product.

6. Printing and Production Variations

Minor variations may occur during the manufacturing or printing process.

Small differences in:

  • Print placement
  • Colour appearance
  • Product texture
  • Measurements
  • Alignment

may occur and do not necessarily mean that a product is defective.

However, if there is a significant manufacturing or printing error that materially affects the product, please contact us with photographic evidence so we can review the issue.

7. Multiple Products With the Same Issue

If multiple products from the same order are affected by the same manufacturing or printing issue, please provide photographs showing all affected products where possible.

We may request additional photographs or videos to verify the issue and determine the appropriate resolution.

8. Lost or Unsuccessful Deliveries

If a package is lost, returned to the sender, or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional charges may apply for a replacement shipment.

If the delivery issue was caused by the shipping provider or another circumstance outside your control, please contact us so we can investigate the matter.

9. How to Request a Refund or Replacement

If you believe your product has arrived damaged or has a manufacturing defect, please contact us within 30 days of delivery.

Please include:

Order number:
Name:
Description of the issue:
Photos/videos of the product:

Send your request to:

contact.yoursly.shop@gmail.com

Our team will review your request and let you know the available resolution.

10. Refund Processing

If a refund is approved, it will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or bank.

11. Third-Party Print-on-Demand Fulfilment

Some Yoursly.shop products may be produced and fulfilled through third-party print-on-demand or manufacturing partners.

Where applicable, we may provide relevant order information and photographic evidence to our production partner to investigate a damaged, defective, or incorrectly produced item.

Our customers will remain our point of contact, and we will communicate the available resolution directly to them.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with rights that are more favourable than this policy, those rights will continue to apply.

13. Policy Changes

We may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last updated” date.

Contact Us

If you have any questions about returns, refunds, replacements, or defective products, please contact:

Yoursly.shop
Email: contact.yoursly.shop@gmail.com

We are committed to helping resolve genuine product issues as fairly and efficiently as possible.

Yoursly.shop
Personalized products, made yours.